Privacy Policy

Updated: October 20, 2024

Focus Guru offers tools and the application commercialised as “Focus Guru” which provide the means for improving personal productivity. Focus Guru understands the importance of protecting Personal Information (as defined below). For this reason, Focus Guru strives to have business procedures and security safeguards in place to protect Personal Information under its control.

This privacy policy is here to help you understand what information we collect at Focus Guru, and how we use it. When we talk about Focus Guru in this policy, we are talking about Focus Guru and its affiliates, and the Focus Guru website at focusguru.app, the Focus Guru application at focusguru.app. The Focus Guru application is available for use via a web browser and can be deployed in our cloud environment, a virtual private cloud, or on-premises at a customer site.

This policy describes how Focus Guru treats your information and data when it is hosted in our cloud environment, not how other organizations treat your information. If you are using Focus Guru in a virtual private cloud or an on-premise deployment, the company or organization that manages the environment may have its own policies regarding storage, access, modification, deletion, and retention of data which may apply to your use of Focus Guru. We advise you to get familiar with the privacy policy of that organization before deploying Focus Guru in their environment.

Our website and application may include links to other websites whose privacy practices may differ from those of Focus Guru. Please refer to the privacy policies of any linked third-party website to learn how they collect and use information that is gathered through those websites. If you submit personal information to any of those sites, your information is governed by their privacy policies.

Service Provider Collection and Use

Focus Guru collects information under the direction and with the authorization of its clients and has no direct relationship with the individuals whose personal data it processes.

Choice

We collect information for our clients, if you are a customer or affiliate of one of our clients and would no longer like to be contacted by one of our clients that use our service, please address this directly with the client that you interact with. If you are a client of Focus Guru and would like to update your account, please contact us at focusguru@focusguru.app.

Access to Data Controlled by our Clients

Focus Guru has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Focus Guru's client who is the data controller. If the client requests Focus Guru to remove or amend the data, we will respond to their request within 20 business days.

Retention of Data

Focus Guru will retain personal data we process on behalf of our clients for as long as needed provide services to our client, subject to any limitations imposed by our agreements with those clients.

Information we Collect

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

• Account and profile information. The information we require to create your Focus Guru account is first and last name, email address, and password. If you authenticate with sign-in services such as an Open ID provider, you would have the option to pre-populate our sign up form with information through that provider.
• Optional information. You can enter optional information into your profile. This includes information such as your company name, your role, etc. Any information you add to your profile may be visible to other people on your team.
• Billing information. We collect billing address and credit card information if you purchase a Focus Guru subscription through our website. Credit card information is securely passed to our payment processing partner and is not stored at Focus Guru.
• Log data. When you use Focus Guru, our servers automatically record information, including information that your browser sends whenever you visit the Focus Guru website or application. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Focus Guru, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data.
• Device information. In addition to log data, we may also collect information about the device on which you are using Focus Guru. The device information may include the type of device, operating system, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you're using and its settings.
• Focus Guru usage information. In sandboxes, we collect information about which insights, applications you are using as well as what integrations with related services you use. This helps us focus on improving the things that you use and deliver a better service.
• System integrations. If you integrate with a system or data source we will connect the content from that system or source to Focus Guru.
  • All integrations are viewable and editable by an administrator
  • We do not receive or store your passwords for any of these systems or data sources.
  • You can remove an integration at any time which unbinds that integration on a go-forward basis.

Cookie Policy

Focus Guru uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies. Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Focus Guru account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. Some cookies are associated with your Focus Guru account and personal information in order to remember that you are logged in. Other cookies are not tied to your Focus Guru account but are unique and allow us to do website analytics and customization, among other things. If you access Focus Guru through your browser, you can manage your cookie settings there.

How We Use the Information We Collect

• Understanding and improving our product. To make the Focus Guru better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it in many different ways to improve our product.
• Providing the Focus Guru service. We use the information you provide to authenticate you and deliver the insights that help you grow your business.
• Investigating and preventing issues. We work hard to keep Focus Guru secure and to prevent abuse and misuse of content.
• Helping you with issues and requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
• Email messages. We may send you service and administrative emails, such as welcome email, trial expried notification, email containing an invoice. We may also contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service we deliver and you may not opt-out of them. You can opt-out from any configurable notifications within the product, such as weekly summary email; product updates and other messages that we may share with you in an effort to keep you updated on what offers and how you can benefit from it.

Security and GDPR

Focus Guru takes reasonable steps to protect the information you provide to us and the data you connect to the Focus Guru application from loss, misuse, and unauthorized access or disclosure. The transmission of sensitive information (such as sign-in credentials) is encrypted using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. Although Focus Guru makes every effort to ensure the security of customer information, it's important to note that no electronic or email transmission or digital storage mechanism is ever fully secure or error-free. If you have any questions about security on our website or application, you can contact us at focusguru@focusguru.app. Check the Focus Guru's GDPR Commitment.

Single Sign-On

You can log in to our site and application using sign-in services such as an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.

Testimonials

We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at focusguru@focusguru.app.

Data Subprocessing

At Focus Guru, we take the security and privacy of your data seriously. As part of our commitment to maintaining the highest standards of data protection, we may engage with third-party subprocessors to perform various tasks that involve the processing of personal data on our behalf. These tasks may include cloud hosting, data analytics, and customer support services.

Commitment to Security and Compliance

We carefully select our subprocessors based on their ability to meet stringent security and privacy standards. Each subprocessor is thoroughly vetted to ensure they provide the level of protection required by Focus Guru and comply with relevant data protection regulations.

Transparency and Control

We believe in transparency and your right to control your personal information. As such, we maintain a list of approved subprocessors that we may use in the delivery of our services. This list is regularly reviewed and updated to reflect any changes in our subprocessing needs or practices.

To view our current list of approved subprocessors, please visit the following link: Approved Subprocessors List. This list provides details on the subprocessors we use, the services they provide, and their location.

Changes and Notifications

Should we add new subprocessors or make changes to existing ones, we will update our Approved Subprocessors List accordingly. You can monitor the Approved Subprocessors List for any changes at your discretion.